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Covid19 update - we are currently open with a limited product range - SOLD OUT, back 3pm Monday 6th April


FAQs

Please see our Covid-19 page for latest updates

 

 

Click here for  Subscription FAQ's 

  

ARE THE BROWNIES GLUTEN FREE?

All our brownies are made with gluten free flour and are suitable for a low gluten diet, we do use wheat flour in some of our other products in the same kitchen, so we wouldn’t want to claim that they are totally gluten free. Additional toppings (like our cookie brownie) may contain gluten so please check the allergy information on our product descriptions. 

HOW DO I ADD A MESSAGE?

If you'd like to add a hand written note to your box you can write a message in the messaging box in the cart section. Space is limited to 120 characters (about the size of a credit card) so brief and beautiful is best. 

WHEN WILL MY ORDER BE DELIVERED?

We use Royal Mail to get your deliveries all across the UK. 

We aim to dispatch all orders received before 12.30pm the same working day - during extremely busy periods this isn't always possible, but we'll try our best!

(Excluding weekends & Bank Holidays). Otherwise orders will be dispatched the next working day. Orders received after 12.30pm on a Friday will be dispatched the following Monday.

• First Class Delivery - estimated 1-2 working days from dispatch

• Guaranteed Next Working Day Delivery by 1pm - signature required.

Delivery Info and Pricing 

CAN I CHOOSE A DELIVERY DATE?

If you'd like your order to arrive for a particular date then please let us know either in the message box during checkout (see example image below), hit the 'message us' icon or email.

**1st class shipping is not guaranteed to arrive on a specific date or time, but I'll do my best to get it delivered on or as close as possible (before). your chosen date. 

If your order is very date specific or requires tracking please select 'Guaranteed Next Day Delivery' at checkout. (Orders before 12.30pm)

example checkout message box

Why not place your order in advance? Then you can leave all the hard work to us.

HOW DO I PRE ORDER A DELIVERY?

You can pre order at anytime. Order as you would normally via the website, choose your shipping option at checkout and either add your requested delivery date below your gift message (in the cart section) or drop me a message on social or email. 

Please note Royal Mail 1st class postage is not guaranteed to arrive on a specific day or time. Estimated 1-2 working days from dispatch.

Guaranteed next day delivery before 1pm is available.

CAN I COLLECT MY ORDER?

Not currently available. 

IT'S A GIFT, WILL THERE BE A RECEIPT IN THE BOX?

No receipts or invoices are included in any order, they are only emailed to the person placing the order.

DO THE GIFT BOXES FIT THROUGH A LETTERBOX?

No unfortunately not through standard sized boxes, but as they are sent via Royal Mail they are easy to collect from a local post office if a delivery is missed. All orders have a 'perishable' label on so the recipient knows to collect as soon as they can.

CAN I SWAP FLAVOURS?

Yes you can swap flavours, add your request in the message box at checkout or contact me on social, email or use the messaging icon. Subject to availability but I'll try my best.

HOW LONG DO THE TREATS KEEP FOR?

Our brownies are at their best for 5 days and can be frozen for up to 3 months. Best stored in the fridge - serve at room temperature. 

Cookies will be at their best for up to 3-4 days in an airtight container or in the fridge.

I HAVE A DISCOUNT CODE, WHERE CAN I USE IT?

You can add your discount code at checkout, on a mobile phone click 'view order summary' to access the discount code box. On tablets or desktops the discount code box is in the right hand panel during 'add shipping details' at checkout.

WHAT ALLERGENS ARE THERE IN THE BROWNIES & COOKIES?

All our brownies and cookies contain milk, eggs, soya sometimes nuts and gluten too as our kitchen is not nut or wheat free. Be sure to check each product page for further information and feel free to contact us with any questions. 

ARE THE BROWNIES SUITABLE FOR VEGETARIANS OR VEGANS?

We have brownies for both vegetarians and vegans.

I WANT TO PURCHASE BROWNIE & COOKIE BOXES FOR AN EVENT, IS THIS POSSIBLE?

Absolutely. All flavours are available as well as bespoke portion sizes and quantities. Please email info@bakehousecranfield.com and let us know what you're looking for.

CAN I SEND ORDERS TO MULTIPLE ADDRESSES?

You can, contact us to arrange delivery, get a customised invoice and bulk order form. 

DO YOU SEND CORPORATE BOXES? 

Yes, I send boxes to businesses and clients all across the UK. Please get in touch for more details Contact Us