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FAQs

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ARE THE BROWNIES GLUTEN FREE?

All our brownies are made with gluten free flour and are suitable for a low gluten diet, we do use wheat flour in some of our other products in the same kitchen, so we wouldn’t want to claim that they are totally gluten free. Additional toppings (like our cookie brownie) may contain gluten so please check the allergy information on our product descriptions. 

HOW DO I ADD A MESSAGE?

If you'd like to add a hand written note to your box you can write a message in the messaging box in the cart section. Space is limited to 120 characters (about the size of a credit card) so brief and beautiful is best. 

SHIPPING OPTIONS - WHICH IS BEST?

Royal Mail 1st class Delivery from £3.95 - estimated 1-3 days from being dispatched - including N.Ireland, Highlands, Channel Islands. Allow extra time for remote areas.

DPD Next Day Delivery (Mon-Fri) from £4.50 - order before 10am - signature required -  Mainland UK only - excludes Highlands, Channel Islands and Northern Ireland. ~ strongly recommended for pre orders & important delivery dates, including birthdays! 

Daily order cut off time is 10:00am Mon-Fri - orders after this time will be shipped the following working day. eg If you order on a Friday after 10:00am your order will ship on Monday for delivery Tuesday/Weds/Thurs depending on option chosen at checkout. 

Delivery Info and Pricing 

CAN I CHOOSE A DELIVERY DATE OR PREORDER?

If you'd like your order to arrive on a particular date then please just let us know either in the message box during checkout (see example image below), hit the 'message us' icon or email.

Please note 1st class shipping is not guaranteed to arrive on a specific date or time. We recommend DPD next day delivery for all pre orders and important delivery dates.

Orders before 10.00am for next day delivery Mon-Fri

You can order anytime in advance, we will ship your order in a timely manner according to your chosen shipping method. 

example checkout message box

CAN I COLLECT MY ORDER?

Not currently available. 

IT'S A GIFT, WILL THERE BE A RECEIPT IN THE BOX?

No receipts or invoices are included in any order, they are only emailed to the person placing the order.

DO THE GIFT BOXES FIT THROUGH A LETTERBOX?

No unfortunately not through standard sized boxes, but as they are sent via Royal Mail they are easy to collect from a local post office if a delivery is missed. All orders have a 'perishable' label on so the recipient knows to collect as soon as they can.

CAN I SWAP FLAVOURS?

Yes you can swap flavours, add your request in the message box at checkout or contact me on social, email or use the messaging icon. Subject to availability but I'll try my best.

HOW LONG DO THE TREATS KEEP FOR?

Our brownies and cookies are at their best for 7 days in a fridge and can be frozen for up to 3 months. Best serve at room temperature or warmed up!

I HAVE A DISCOUNT CODE, WHERE CAN I USE IT?

You can add your discount code at checkout, on a mobile phone click 'view order summary' to access the discount code box. On tablets or desktops the discount code box is in the right hand panel during 'add shipping details' at checkout.

WHAT ALLERGENS ARE THERE IN THE BROWNIES & COOKIES?

All our brownies and cookies contain milk, eggs, soya sometimes nuts and gluten too as our kitchen is not nut or wheat free. Be sure to check each product page for further information and feel free to contact us with any questions. 

ARE THE BROWNIES SUITABLE FOR VEGETARIANS OR VEGANS?

We have brownies for both vegetarians and vegans. Availability may vary throughout the year. 

I WANT TO PURCHASE BROWNIE & COOKIE BOXES FOR AN EVENT, IS THIS POSSIBLE?

Absolutely. All flavours are available as well as bespoke portion sizes and quantities. Please email info@bakehousecranfield.com and let us know what you're looking for.

CAN I SEND ORDERS TO MULTIPLE ADDRESSES?

You can, contact us to arrange delivery, get a customised invoice and bulk order form. 

DO YOU SEND CORPORATE BOXES? 

Yes, I send boxes to businesses and clients all across the UK. Please get in touch for more details Contact Us